FINANCIAL SERVICES
Summary
Very few European banks and insurers initially used nearshore back-office outsourcing. The trend grew as the years passed, with Anglo-Saxon banks leading the way, particularly those in the USA, who hope to outsource up to 30% of their administrative procedures to India by 2010 (McKinsey / Nasscom 2005)
The success in Anglo-Saxon countries demonstrated that outsourcing of back-office procedures allows improvement of results and additional resources for recruitment and customer loyalty
The choice of outsourcer by the company determines the level of risk posed – a qualified outsourcer will lead to a successful project.
Thanks to their professional skills and quality approach, Alto services offers banking, insurance and financial establishments a service to manage back-office operations in the best conditions.
Solution
Reduce your costs and optimise your activities :
Thanks to the size of our teams, the salary costs offshore and the flexibility of our working hours, we can manage your workflows in the most effective way, whilst committing to significantly reduce your costs.
Benefit from our high quality and commitment to service compliance.
Our back-office management solution allows overall management of your paperwork flows in 5 steps :
- 1. Receipt of your paper documents in our sorting centre in France
- 2. Digitalisation and indexing of documents received
- 3. Entry and processing in your information system by secure access (production centre in Morocco)
- 4. Verification of elements entered using first and second checks
- 5. Archiving of paper documents and secure remote access
Our teams have developed a work ethic that is second-to-none and benefit from quality management adapted to the back-office that is in the process of being certified
As well as data-entry, our teams are trained to work autonomously when it comes to decision-making (e.g. Opening accounts, complaint handling)
Our resources
- Professional skills developed in international financial institutions
- Specialised staff (A’ Level minimum) with experience in the banking sector or in a credit agency, recruited following tailored training programmes
- Unbeatable quality
- Working closely with customers so we can adapt to their needs and specifics
- Alto services technical skills allow the safe and secure installation of personalised IT and communication systems
- Alto services have set up an organisation dedicated to performing necessary checks (first and second level) on a scale based on the complexity of the operation
ALTO SERVICES commit to
- Service quality (SLA)
- Deadlines
- Compliance with procedure
- Respect of CNIL regulations and bank confidentiality
- Clarity and risk management
- Achieving results
- Availability of our staff
- Significant reduction of your costs
