CUSTOMER RELATIONS CENTRE
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Customer Relation Centre : each contact is no longer a cost, but a value-creating opportunity In today’s economic climate, Alto services help you to define and implement your multi-channel strategy so each contact becomes a value-creating opportunity for your company. Our approach, based on customer value management, will allow you to optimise your contact costs and improve the satisfaction and loyalty of your customers. |
√ Win more clients |
Channels : voice, E-mail, mail, chat, web call-back
Market Research & Opinion :
- Quantitative market research
- Surveys, image enquiries
- Qualitative studies
- File qualification
Acquisition :
- Telesales : outgoing call campaigns aiming to sell a product or service to customers or potential customers
- Appointment scheduling : outgoing and incoming call campaigns to fix sales team appointments
- Order-taking : catalogue or internet order calls
- Traffic creation : outgoing call campaigns to increase the number of visitors to points of sale in order to create a brand / business event
- Detection of opportunities : outgoing call campaign to identify the interest of customers and potential customers in an offer
Management
- Customer Service : management of enquiries and modification of services
- Technical Assistance : telephone assistance for products and services
- E-commerce Hotline : assistance for e-commerce sites
- Collection : customer contact and settlement of overdue payments
Loyalty
- Complaints handling : customer complaint handling and correct response, encouraging customer loyalty and satisfaction
- Retention : outgoing call campaigns to reduce the number of customers thinking of ending their contracts
- Crossed / Additional sales : offers of new services to customers who contact the company as part of an enquiry or for technical assistance
