RETAIL
Summary
You want to improve your CRM performance and quality, Alto services offer you an outsourcing solution for your back-office which retains your information system management
Alto services have proven skills in the management of professional CRM procedures, which are necessary but are of little value to your company
By entrusting us with these procedures, you can focus your energy and resources on activities which encourage customer loyalty and create new customer opportunities
Thanks to our back-office expertise, you reduce your costs and gain efficiency in your outsourcing activities:
- Processing requests and assignment of loyalty cards
- Processing response sheets
- Processing satisfaction surveys
- Catalogue updates
Solution
Our back-office management solution allows the overall management of your paperwork flows in 5 steps:
- 1. Receipt of your paper documents in our sorting centre in France
- 2. Digitalisation and indexing of documents received
- 3. Entry and processing in your information system by secure access (production centre in Morocco)
- 4. Verification of elements entered using first and second checks
- 5. Archiving of paper documents by secure remote access
Our resources
- Specialised staff (A’ Level minimum) with experience in the banking sector or in a credit agency, recruited following tailored training programmes (find out more -> human resources)
- Unbeatable quality
- Working closely with customers so we can adapt to their needs and specifics
- Alto services technical skills allow the safe and secure installation of personalised IT and communication systems
- Alto services has set up an organisation dedicated to performing necessary checks (first and second level) on a scale based on the complexity of the operation
ALTO SERVICES commit to
- Service quality (SLA)
- Deadlines
- Compliance with procedure
- Respect of CNIL regulations and bank confidentiality
- Clarity and risk management
- Achieving results
- Availability of our staff
- Significant reduction of your costs
